Temporary Accommodation Income Officer
Lewisham - Hyrbid
I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents.
Responsibilities
Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.
Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.
Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded.
Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures.
Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures.
Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
