Rent Arrears Recovery Officer
Sutton - Hybrid
Job Role
To ensure the collection of rent arrears for Landlord and Non-landlord debts, through early intervention with an emphasis on personal contact with tenants.
- To prevent rent arrears from escalating in line with the Council's rent collection policies and procedures in an effort to prevent serious debt and homelessness.
- To identify where tenants may be experiencing difficulty in meeting their commitment to pay rent (and other such bills as council tax) and be able to provide debt counseling and advice or referral to the Financial Inclusion Team.
- To refer tenants to internal and external support agencies, where appropriate, to ensure that the tenancy can be sustained and the tenant is supported throughout.
- Responsible for monitoring rent accounts on an ongoing basis, in order to identify cases that require further enforcement action, particularly in relation to tenants with court orders, or who have introductory tenancies.
