Lettings Manager
Kensington
Job Role
Manage the lettings' function, ensuring compliance with policies, procedures & legislation, in delivering an effective empty property management service. Support staff to provide a comprehensive customer focused lettings service and take ownership of monitoring performance in relation to empty properties, service development and improvement.
Key Duties
Minimize revenue lost by the organization in respect of empty properties, by working closely with colleagues across the business to continually review and refine the management of empty properties.
Ensure that the lettings process is effective and efficient by managing the interface between the Voids, Allocations and Neighborhoods Teams.
Minimize number of days between period when properties become ready to let.
Oversee and take part in arranging viewings and sign ups to minimize delays to ensure these are booked promptly according to agreed KPIs and SLAs.
Ensure void status data is accurate and that this is reconciled on One Housing and CRM in a timely manner and all entries are correct and input at each stage of the process.
To work with the Allocations team to support corporate objectives i.e., completion of CORE returns and identifying best practice.
Work proactively with the Hostels Manager to ensure opportunities for move on accommodation are identified.
