Housing Needs Reviews Caseworker
Camden
Job Role
To carry out statutory reviews of decisions under the Housing Act 1996, as amended by the Homeless Reduction Act 2017 (both Part VI and Part VII reviews).
To assist the housing needs group to improve its services by investigating and responding to enquiries from Members/MP's and formal complaints.
To have direct communication with customers and their elected or other representatives, including lawyers and advocates. Also, close liaison with officers and managers within the housing needs group, to ensure and promote good understanding of the group's work and services.
The successful candidate will possess the ability to come to fair, reasoned and evidence-based judgements in dealing with complaints and s202 reviews and to communicate these in writing in a clear and logical manner. You will have an in-depth knowledge of the Housing Act 1996, parts VI and VII legislation (and amended legislation set out in the Housing Reduction Act 2017). In addition, you require knowledge of related regulations and guidance.
