Document Management Officer
Lewisham
Job Role
To be responsible for undertaking scanning and indexing of documentation for various services across the Public Services Division as appropriate.
Key Responsibilities
To undertake end-to-end document management functions for Lewisham's Housing Benefits, Council Tax, Concessionary Awards, Debtors, Business Rates teams, and others within the Public Services Division as appropriate.
Be responsible for ensuring that all documents scanned conform to relevant legislation.
To liaise with other Council departments to resolve customer queries in relation disputes and documentary evidence.
To collect, batch and prepare incoming documents (daily post) for scanning in line with established quality assurance procedures.
Be responsible for the financial aspects of mail handling by recording, batching and accounting for cheques received through the post, to be sent to the Council's payments team on a daily basis.
To process recorded and regular posts in line with established quality assurance and confidentiality guidelines to ensure an effective and efficient system of mail handling at all times
To ensure that original documents are sent back to claimants promptly and securely in line with established document management protocols, based on document type.
