Customer Service Agent
Islington
£23/hr
Start date: ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Agent in the Islington area.
Principal accountabilities
* Signpost into the community and/or other council services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
* To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.
* To work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wrap-around support package.
* To work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wrap-around support package
Experience
- Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
- Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
