Assisted Technology Emergency Response Officers
Islington
£26/hr
Hours for the week: 35/hr
Start date: ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for an Assisted Technology Emergency Response Officers in the Islington area. 3 - 6 months contract.
Key responsibilities
Our aspiration is to create a service which mainstreams Assistive Technology and encourages our practitioners to consider it as part of the 'first offer'; supporting Islington residents to live more independent lives within their own homes.
The core vision of the Assisted Technology Emergency Response Officers will be to deliver an early intervention and prevention offer which puts service users at the centre of every step of the journey, from referral through to installation, monitoring and response.
The service model is a home-based assessment and installation in one visit (co-ordinated with social care, and where appropriate, health practitioners), in order to observe issues of concern in the home that may pose risks which were not identified as part of the original referral.
The aim of the service is to maximise the choice and control for the service user and ensure that care practitioners remain responsible for their professional social care assessment of risk and specifying the desired outcome.
The Assisted Technology Emergency Response Officers will be integral in delivering a seamless service, which enables Islington residents to live more independent lives.
Assisted Technology Emergency Response Officers
The Assisted Technology Emergency Response Officers will administer referrals and carry out home assessments and installations ensuring residents are at the heart of everything we do.
Assisted Technology Emergency Response Officers will be required to work flexibly among all areas of work of the Assisted Technology Team.
Responsibilities
* To provide a wide range of services that supports the Out of Hours telephone service and the processing of emails and eforms that meet the needs of stakeholders and the diverse local community.
* To deal with complex enquiries and be sensitive to the needs of different resident groups, ensuring rapid and appropriate responses for residents who may be distressed, irate and aggressive, and including those with special needs.
* To be able to make real time decisions in emergency situations that could affect the well-being of a resident.
* The ability to multi-task in liaising with emergency services and internal parties in the event of any emergency whilst ensuring the services continues to run as normal
* To be able safely drive a car to incidents, emergency response call outs and routine visits safely. To be able to navigate to addresses and plan the optimum route to the visit, taking account of factors that influence achieving the service's response time and ensuring the vehicle arrives undamaged.
* To be able to use the information and communication technology systems. To use the relevant technology systems to provide high quality services and accurate advice and ensure all residents details are recorded accurately.
