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Welfare Benefits Officer

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £14.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Welfare Benefits Officer

Overall Purpose of Job

The Financial Assessment Team is responsible for the financial assessment of those in residential and non-residential placement and debt management and benefit maximisation. The Benefits Officer will:

1. To advise Care Mangement, service user (or their representatives) on specialist welfare benefit matters, and help to maximise service users' income by identifying potential welfare benefit matters.

2. To assist the service users (or their representative) to complete complex welfare benefit applications.

3. Support service users (or their representatives) in completing financial assessment forms for their financial contribution to be calculated by the Financial Assessment Team.

4. Directly work with and refer applications to the Department of Works and Pension on welfare benefit issues for individual service users.

5. Provide welfare benefit training to Care Management and the Income team as and when required.

6. Maintain comprehensive and robust monitoring and performance information systems.

Job Context

The post holder reports to the Deputy Income Manager.

1. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.

Key Tasks and Accountabilities:

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To undertake all responsibilities listed below:

1. Maintain an extensive, detailed, thorough and up to date knowledge of statutory Welfare benefit legislation.

2. Support service users (or their representatives) on general welfare benefit matters, helping to maximise service user's income by identifying potential welfare benefit entitlement and assisting with benefit claims and other financial issues in accordance with legislation and guidance.

3. Completion of financial assessment forms and investigates, identify, verify and record the financial resources of service users via personal interview with either the service user or their representative at their home, or other suitable location. Where personal visit is not appropriate, seek to obtain and verify this information by post.

4. To advise service users (or their representatives) in receipt of care with welfare benefits that support their access into employment and help maintain their independence.

5. Identity where an appeal to an application would be appropriate and refer the service users (or their representative) to an appropriate organisation for support.