Banner Default Image
Back to job search

Tenancy Sustainment Officer

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £18.00 per day

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Tenancy Sustainment Officer

Akton Recruitment has an opening for a Tenancy Sustainment Officer in South London


1.1 To work as part of a team, helping individual rough sleepers with the most complex needs to move away from rough sleeping, by assisting clients to navigate through networks of provisions in order to identify and access appropriate advice, support and accommodation services, with a focus on assisting and supporting clients in managing and sustaining their tenancies or stay in accommodation and stay off rough sleeping.

1.2 To ensure the successful delivery of Merton Council's Rapid Rehousing Pathway funded by the Ministry of Housing, Communities and Local Government (MHCLG), working as a team with the Tenancy Sustainment Officer, and contributing to the successful delivery of other MHCLG funded projects including the Rough Sleeping Initiative (RSI) and Migrant Rough Sleepers Integration Project through the Controlling Migration Fund (CMF).


2.1 Work with a caseload of 20 over a 12-month period, adopting a client-focused approach to develop a close working relationship with clients and gaining their trust, in order to assist them throughout their journey to independence.

2.2 Work with the council's Rough Sleeping Co-ordinator, Navigator, the commissioned outreach service, and other multi-agency partners in prioritising cases for inclusion on the caseload list.

2.3 Develop a working relationship with clients and find out about their history of homelessness; reasons for homelessness; support needs; past engagement with agencies; treatments received and relapses; possible support from family or friends, and to understand client aspirations in order to help plan the most suitable pathways and support for them, but maintaining professional boundaries at all times.

2.4 Work with the council's network of partners, to piece together as full a picture as possible of the clients' needs and the barriers they face, and to ensure that all agencies working with individual clients complement one another's work, and to remove duplications where appropriate.

2.5 Complete Personal Housing and Support Plan with clients and put these plans in action by co-ordinating interventions for the clients, working with all partner agencies including outreach teams; faith organisations; advice services; primary care services; hospitals; adults social care; drug and alcohol support services; mental health services; education, training and employment services, housing options etc.

2.6 Engage clients at their usual sleep sites or places they frequent, and ensure that clients keep appointments by accompanying them, including out-of-borough appointments, and to advocate on behalf of clients where appropriate with partner agencies.

2.7 Support the work of the council's multi-agency Rough Sleeper's Case Panel, by contributing to meetings, and to undertake any agreed actions and report back to the Case Panel.

2.8 Keep detailed and accurate case records relating to clients, including detailed client profiles, details of sleep sites, date of engagement with support services, progress of clients, and ensure that personal information are kept securely and adhere to information sharing protocols.

2.9 Support performance monitoring requirements set out by the MHCLG by providing required data, and contribute to the development of a robust method of evidencing the impact of MHCLG-funded with internal and external partners.