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Telecoms Service Advisor

  • Location:

    Cosham, Hampshire

  • Sector:

    Housing & Local Authority

  • Job type:

    Full-time

  • Salary:

    Up to £10.90 per hour

  • Contact:

    Katie Ore

  • Contact email:

    kore@aktonrecruitment.com

  • Job ref:

    KO189_1618329709

  • Published:

    28 days ago

  • Duration:

    3 MONTH

  • Expiry date:

    2021-05-13

  • Startdate:

    ASAP

Queens Alexandra Hospital
Akton recruitment has an exciting opportunity to join the Queens Alexandra Hospital to join the team at the Queens Alexandra Hospital.

Job Role: Telecoms Service Advisor
To operate and maintain a customer focused efficient, fast and accurate telecommunications service, which incorporates Switchboard, administration duties and the co-ordination of all emergency procedures connected with Queen Alexandra Hospital. Shift position 16 week rota covering earlies, lates,nights and weekends.

Key Responsibilities
1. To provide Portsmouth Hospitals NHS Trust with a highly efficient, effective, and polite service by both telephone and face to face as directed by the Manager.

2. To respond to all emergency calls and alarms such as major incident, fire and cardiac arrest, flat baby, etc. reacting swiftly and correctly and in the correct sequence to ensure all relevant persons are contacted according to the hospital/Trust procedures.

3. To ensure accurate information is always available and recorded as required, including reporting and liaise with the appropriate companies for any telephone or alarm faults.

4. Co-ordinate the booking of official taxi's as required, including maintaining an economic use of the service. Examine and prepare accounts before authorisation of each journey.

5. To assist with the recording and to complete the costing of private calls connected through the system, including invoicing and monitoring of private accounts and scheduled submission of required reports for the Trust.

Important Information
3 Month Contract
£10.90 PH Umbrella rate