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Telecare Officer

  • Location:


  • Sector:

    Social Work

  • Job type:


  • Salary:

    £16 - £18 per hour

  • Contact:

    Anthony Scargill

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Akton recruitment are looking for a Telecare Officer to join the local authority based in Greenwich. The main duties for this role include:
1. To answer and monitor calls made to Greenwich Telecare, from a variety of sources, assessing their nature and taking action in accordance with guidelines and procedures. Providing advice and assistance, always alerting the emergency services where appropriate and ensuring the well-being and personal security of people linked to the service.
2. Support the delivery of the Royal Borough of Greenwich's Emergency Out-of-hours Service, Customer Service and the out of Hours service for the London Borough of Lewisham. Providing access to a range of council services that reflect and meet the needs of our diverse local community and internal customers.
3. To attend homes and be the first person on scene providing assistance, including the provision of first aid on an emergency basis, ensuring that the emergency services are called when necessary. To ensure that people's homes are left secure following visits.
4. To work shift patterns, including overnight weekends and bank holidays, as per the rota, to have a flexible approach in order to cover additional shifts if required.
5. To demonstrate and install equipment in people's homes, collecting information and completing all necessary paperwork.
6. To ensure that all referrals for the service are processed within set time limits, actioned, and followed through appropriately.
7. To use, test, maintain and ensure all equipment used by the telecare service is in good working order in line with the manufacturer's specifications. Raising and escalating any remedial actions required appropriately.
This is a full-time, contract-based role, and this role will include out-of-hours working. You will be required to work a minimum of 40 hours per week, Monday - Friday, 09:00 - 18:00, with some weekend work and overnight work required. The initial contract for this role is due to end 07/05/21 with a view to extend, and the pay rate for this one is £16 - £18 per hour depending on experience.
It is essential applicants have basic care training as well as experience with dealing with emergency calls. This role requires you to have a full driver's license and an up to date DBS.
If you think you're right for this role, get in touch now!