Technical Officer - Applications
Bath and North East Somerset Council
An opportunity has arisen to join the IT Applications Systems team here in Bath & North East Somerset Council. You will have a lead role working as part of a small team to deliver systems support for a range of IT applications including Uniform, Northgate, Sharepoint, Booking Bug, Fix my street, Ulysses and Bibliotheca to name a few; answering user queries, dealing with system issues, upgrades and maintaining system integrity.
The ideal candidate will have extensive experience of working across a range of IT applications and be able to draw on that experience to help support systems they may not have used or supported before. They should also have previous experience of systems administration and the ability to use Microsoft office at a professional level. A good working knowledge of either Uniform or Northgate Revenues & Benefits is desirable.
Experience of delivering first line support and problem resolution is essential and skills in data extraction such as SQL and business objects would be a bonus.
Candidates should demonstrate they are able to use their initiative & prioritise in a customer driven reactive environment; with a passion for accuracy and attention to detail and excellent communication skills.
Currently due to Covid 19 the majority of our staff are safely working at home and we are happy to offer this as a remote working post. When we do return to the office Bath & North East Somerset operate a flexible working policy with the option to work at various sites including our award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol or at home.
This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure.