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Support Team Manager (Afghan Refugees)

  • Location:


  • Sector:

    Social Work

  • Job type:


  • Salary:

    Up to £20 per hour

  • Contact:

    Eszter Katona

  • Contact email:

  • Job ref:


  • Published:

    27 days ago

  • Expiry date:


  • Startdate:


Support Team Manager (Afghan Refugees)- Camden

To provide a comprehensive line management service to a team of support workers. You will ensure effective delivery of these teams working closely with colleagues to meet Home Office and Local Authority outcomes. The support workers are delivering an accommodation-based assessment and support service to Afghan refugee families in temporary bridging hotels and provide induction and cultural orientation support to living in the United Kingdom. Ensure urgent and immediate needs are identified and met, and individual household immigration status/circumstances is understood to facilitate effective relocation and resettlement under the relevant government Afghan resettlement Schemes

To provide a comprehensive line management service to a team of support workers providing housing related support to vulnerable adults, ensuring effective service delivery of the Services support functions and progression of referrals through the Single Hostels Pathways Model.

Outcomes/objectives that this role will deliver:

1. To report to the Refugee Service Manager and be part of the Management Team. Participating in a shift rota covering both evening and weekend working. Prepare and arrange staff rotas to cover all support duties including assessment, key working and administration.

2. Monitor performance within the team ensuring high standards of discipline and performance in full accordance with relevant Council policies and procedures.

3. Participate in the development and review of service performance indicators and outcomes against the Home Office and Council Outcomes.

4. Lead on and develop a specific area or practice within the service and identify and policy issues arising out of case work. Ensure that policy issues are addressed through practical service delivery changes or developments and take responsibility for implementation of these by instruction and guidance to staff, writing and/or amending procedure.

5. To ensure the hotel environment meets with health and safety requirements of the hotels. Liaising with Hotel management over any issues or concerns that may also arise from Safeguarding.

Technical Knowledge and Experience:

* Knowledge of the development and implications of Housing Legislation
* Understanding of health and safety issues as they relate to service delivery in particular hostel based support workers working with clients with support needs.
* Knowledge of working with Refugees.
* Excellent written and verbal communication skills able to use a range of methods to communicate to a wide range of audiences
* Ability to manage and motivate staff , identify and deliver training needs, supervise and tackle poor performance
* Ability to implement council procedures and to translate policy and legislation into practical procedures and guidelines
* Ability to develop and maintain a system for monitoring performance, able to use a wide range of information technology and scrutinise/analyse data
* Demonstrate a commitment to putting the customer at the centre of service delivery
* Knowledge of the welfare benefits systems and legislation.
* Experience of working with Refugees.
* Experience of liaison and negotiation with a wide range of statutory and independent sector providers
* Experience of assessing the needs of vulnerable clients and monitoring the progression of caseloads and casework
* Ability to effectively provide services to non-English speakers using language support.
* IT literate and ability to use a database for casework purposes.
* Working knowledge of GDPR, confidentiality and data sharing protocols.