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Specialist Customer Service Adviser

  • Location:

    Oxford

  • Sector:

    Unqualified Social Care, Social Work

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Anthony Scargill

  • Contact email:

    ascargill@aktonrecruitment.com

  • Job ref:

    ASC43_1604420366

  • Published:

    27 days ago

  • Expiry date:

    2020-12-03

Akton Recruitment are looking for a Specialist Customer Service Adviser to join the Front door team with the local Authority in Oxfordshire. Duties include answering customers enquiries by phone, using a headset and laptop, email, and social media. Completing assessments / referrals with the service user / family / carers detailing how they manage day to day and completion of Adult Safeguarding alerts. Signposting to relevant organisations. You will need to show empathy whilst dealing with calls that may be of difficult / challenging nature.
This is a full-time home -based role, on a contract basis with the initial contract due to end 4 Apr 2021. You will be working 37 hours per week, Monday to Friday, 08:30 - 17:00 at a rate of £10.95 per hour.
The best candidates for this role will have experience in customer services as well as experience in a social care setting. If you think this role is for you, get in touch now!