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Site Operative (NHS Test & Trace)

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £0.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    15 days ago

  • Duration:


  • Expiry date:


  • Startdate:


Site Operative (NHS Test & Trace)

Hours: full time (36 hours per week)

Job Overview:
The Site Operative is a customer-facing role responsible for supporting the customer through the end-to-end testing experience and supporting wider site operations. Working across a number of positions, key activities include managing social distancing through orderly queuing, supporting customers through registration, providing verbal guidance on the testing process and regular cleaning of the site.

Responsibilities & Duties:
* Ensures social distancing is maintained in subject queueing areas and identifies and asks symptomatic subjects to leave the site
* Greets customers at arrival, asking them to sanitise hands and ensures the subject is eligible for testing
* Directs subject to available testing stations and then the following completion of swabbing
* Provide verbal instruction on how to complete self-swabbing
* Deals with customer queries, and supports customers with accessibility requirements as appropriate
* Supports general site set up and maintenance, including supplies management and regular cleaning of testing stations throughout the day

Preferred Experience
* Experience in a fast-paced, customer-facing environment
* Experience working with members of the public/patients, preferably including crowd control
* Experience working at events and leisure & hospitality

Desired Skills and Traits
* Demonstrated strong interpersonal skills - facilitating the ability to give clear and concise instructions
* Demonstrated ability to work flexibly - providing support across different roles where necessary
* Strong attention to detail and communication skills
* Fairly digitally savvy (for use of the on-site application)
* Must be able to thrive in a fast-paced environment and physically stand for several hours