Senior Voids Officer required for a fantastic contract based in Ilford
- Lead on work with all relevant teams to clear the backlog of voids caused by the impact of Covid-19 on the Housing Needs Service
- Achieve a reduction in the Temporary Accommodation void rates to predetermined levels within a 6 month period.
- Work with relevant teams to help them deal with outstanding cases as well and overseeing that future properties flow through the all statuses of the void process in a timely way
- Proactively work with the Lettings and Allocations Team and Suitability Team to minimise delays in letting properties and monitor refusals and the outcome of Reviews
- Where appropriate, intervene in the refusal process before it reaches the Suitability Team by negotiating with authority and specialist housing knowledge with the refusing households to reduce the number of refusals but also speed up the process.
- Liaise with Providers, owners and Repairs and Maintenance contractors to ensure that timescales for completing routine and major voids works are achieved
- Research, create, implement and monitor new Turnaround Target Times and process mapping for each status in the void process taking into account; a significant rise in the numbers of Temporary Accommodation, the impact of Covid and the financial pressures facing the Council
- Engage the Housing Supply Team to identify simple or innovative ways to make the void process more efficient
- Authorise intermission of payments to providers when void works exceed set timescales
- Compile regular information and statistics, including written reports when required
- To monitor the effectiveness of policy and working practices in relation to the voids and lettings processes.
- Knowledge of relevant housing legislation and guidance around homelessness and temporary accommodation, including housing benefit regulations.
- Knowledge of housing benefit rules and regulations, welfare benefits and issues relating to private rented tenancies.
- Knowledge of Temporary Accommodation (TA) and the issues affecting people living in TA, their aspirations and vulnerability.
- Knowledge of the Temporary Accommodation Subsidy regime and how is impacts on the viability of schemes
- Knowledge of health and safety legislation and undertaking/ monitoring risk assessments and housing inspections
- A comprehensive knowledge of all homelessness legislation, housing advice law, housing allocations and other housing legislation, welfare benefit expertise and adult and children social care and health knowledge
- A specialist knowledge of the 1996 Housing Act Part VI and VII, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act.
- 6 Month Contract
- £19.05 per hour
- Based in Ilford
If interested please call Jack on 01772 428186 or email