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Revenue Officer

  • Location:

    London Arena

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    £14 - £24 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-112-1

  • Published:

    26 days ago

  • Duration:

    3 Months

  • Expiry date:

    2019-09-18

  • Startdate:

    2019-08-20

Revenues Customer Service Advisor
 
Akton Recruitment currently has an exciting opportunity for a Revenues Customer Service Advisor to join the team with the local authority in London
 
Duties  &  Responsibilities
 
  • Deliver a professional, efficient and effective range of customer service duties, through various channels, primarily via the telephone.
  • Represent the authority via telephone or face to face managing our customer’s experience embracing and delivering the channel shift agenda.
  • Respond to a diverse range of enquiries and routine requests for services, resolving the customer request at first point of contact, wherever possible including using our systems e.g. Northgate & CRM to update customer records and ensure correct information is relayed to relevant departments.
  • Become an expert in particular skill groups whilst maintaining a peripheral overview of all services in order to provide customer service as required.
  • Use knowledge and skills to signpost customers and visitors to the appropriate person, place or service.
  • Be aware of, contribute and maintain the KPI’s for the team ensuring performance is within targets set.
  • Ensure quality standards are met at all times.
  • Be aware of and adhere to any legislation in relation to our service areas, particularly confidentiality.
  • Monitor personal performance to ensure targets are met, managing skill sets and time accordingly.
 
Knowledge
 
  • A preferred knowledge of the legislation and guidance relating to Council services provided by the Customer Contact Team.
  • A preferred knowledge of the systems we use in the Contact Centre e.g. CRM and Northgate
 
 
If you would like to apply for this position, please send a CV or call 01772 428186 and ask for Jordan for more details.