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Responder/Call Handler

  • Location:

    Derby

  • Sector:

    Unqualified Social Care

  • Job type:

    Contract

  • Salary:

    Up to £11.40 per hour

  • Contact:

    Tiffany Greaves

  • Contact email:

    tgreaves@aktonrecruitment.com

  • Job ref:

    RQ495429_1640770918

  • Published:

    20 days ago

  • Duration:

    3 Months

  • Expiry date:

    2022-01-28

  • Startdate:

    01/01/2022

Carelink is a 24-hour emergency monitoring and response service. That provides support to people in their own homes through their connection link to the Carelink telecare service 24/7 and 365 days a year.




Main Roles
* call handling services 24/7
* responding to emergency situations 24/7 including lifting uninjured customers using specialist equipment provided. (Full training provided)
* carrying out safe and well checks to support vulnerable people living in the community.
* installing and maintaining emergency call equipment in customer's homes and undertaking annual visits to check the equipment. Due to the nature of the role some parts of the shift will be office based and other parts will require candidates to respond to customers in their own homes.
* To be responsible for maintaining and regularly updating both manual and computerised client information systems, recording customer incidents and recording the nature of all calls received and all initiated actions accurately.
* Prepare paperwork ready for planned installations the following day

Qualifications
* Must hold a full manual driving license

Shifts
* x4 7.5 hour shifts with a 30-minute unpaid break on a rolling rota basis including weekends and bank holidays The candidate will be expected to
* Workdays afternoons and night shifts
* 7:00am to 15:00pm and 15:00pm to 23:00pm and 23:00pm to 07:00am
* Hours are 30 per week

We would like to hear from you if you feel this is the correct role for you.