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Resident Liaison Officer

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £15 per hour

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    5 days ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Resident Liaison Officer

RLO on Kitchen & Bathroom replacement programme - Must also be willing to undertake some Admin duties associated with the role

To be the principal co-ordinating link with residents on internal work projects.

To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Internal Works Projects, Customer Care Policy, Complaints Procedure and safety standards.

Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for works. This is particularly important where vulnerability and special needs are identified.

Work with the Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the works programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants' circumstances is taken into account during the scoping of works.