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Repairs Customer Service Officer

  • Location:

    London

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    £15 - £16 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-163

  • Published:

    12 days ago

  • Duration:

    4 Months

  • Expiry date:

    31 Oct 00:00

  • Startdate:

    2019-10-02

Repairs customer Service

Akton Recruitment has an exciting oppurtunity for someone with experience dealing with Housing Repairs, to join the team of a local Authority in London

The Role
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.

Main Duties and Responsibilities
• Provide courteous, respectful, quality, timely and sensitive responses to all contacts.
• Manage, organise, and update relevant data using database applications.
• Pre and post inspect repairs under the guidance of the Repairs Team Manager.
• With the Repairs Team Manager, help diagnose repairs which are not the responsibility of our client and help Housing colleagues to advise residents on appropriate remedies
• Monitor and report on contractor performance.
• Provide a caring and professional customer experience at point of contact.
• Act as first and main contact for complex repair requests.
• Raise repairs in-line with agreed policies, procedures and obligations and advise residents accordingly.
• Assist with setting up and managing administrative systems that ensure proper recording of information and smooth running of the Section.
• Respond to any and all enquiries from whatever source about client group and caseload.
• Take responsibility for personal development, making sure that knowledge is kept relevant and up-to-date to allow provision of appropriate repairs advice and support to customers and others.
• Comply with statutory, legal and company requirements for fire, hygiene, health and safety and act on and report any matters of concern.
• Ensure the appropriate use of various forms of technology and monitoring procedures to deliver a high quality service.
• Maintain a friendly, accessible and courteous manner at all times.
• Support customers with all contacts and complaints, making sure that time is taken to properly understand the customer's wants, needs and aspirations.
• Log contacts so that customers can be confident that information has been received and acted upon, and that colleagues have up-to-date information about customers.
• Provide support to the customer contact centre when necessary to ensure that calls from residents are answered in a timely manner.

If you require any further information please call 01772 428186 and ask for Jordan