Akton Recruitment has an opening for a Rent Officer
Rent / Project Officer
Refunding current tenants and former tenants commission charged on their water bill by the local authority from 2006 to 2019.
Ensure timely and accurate completion in raising rent refunds, completion of relevant documentation and maintenance of records in line with procedures
To check that the tenants and former tenants have no outstanding arrears on any accounts before refunds are processed.
To work with other internal teams to transfer over any available credit where there are debts owed to other Local Authority departments. Eg. Housing Benefit, Sundry accounts, Court costs.
To update accounts on internal CRM Northgate system with details of all refund requests and any payments made.
Manage and maintain an accurate recording of all key documents including any associated ICT system(s)
Act as a first point of contact for our residents and external enquiries about the refunds, escalating where required.
***Please note that duration of the project is 12 months***
Experience & skills required
Experience of resident liaison, housing management or similar work in a customer facing role
Experience using IT systems including Northgate (or similar housing management systems) and Microsoft packages
Experience in managing tenant rent accounts, and knowledge of Housing Benefit
Good numeracy skills to calculate rent arrears and / or refunds due
Strong teamwork, interpersonal and organisational skills
Clear communicator and ability to articulate key information confidently to customers
Ability to remain calm and professional at all times when engaged in difficult conversations with challenging customers
Ability to manage own workload, prioritise and meet deadlines
Experience using IT systems including Northgate (Desirable) and Microsoft packages
Up to £17.27 per hour
29 days ago