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Quality and Improvement Manager

  • Location:


  • Sector:

    Unqualified Social Care

  • Job type:


  • Salary:

    Up to £29 per hour

  • Contact:

    Tom Francis

  • Contact email:

  • Job ref:


  • Published:

    22 days ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Akton Recruitment are working with the Local Authorities to fill a contract position for a Quality and Improvement Manager. This role is an ongoing contract position working full time hours. This role is currently remote working but is due to change in the near future so please only apply if you are able to commute to the office daily.

You'll join us following a significant restructure, where there are many opportunities to innovate, influence and make an impact. From our strategic vision to the way we manage workflows, we're completely overhauling our approach. In the future, our work will be centred on three life stages: Start Well (Children), Live Well (Adults and Mental Health) and Age Well (Older People, Adult Social Care). We have also identified three tiers of need: Promote and Prevent, Improve and Enable, and Support and Protect.

Heading up a team focused on Support and Protect, you will lead operational contract management for providers of support to people with long-term or chronic conditions, or those who are highly vulnerable. This includes private care homes, hospices and residential homes. By scrutinising contracts and analysing data, you'll assess whether providers are compliant with regulations and service agreements, then drive improvements in performance. Together you will ensure the delivery of high-quality services that offer value for money and support people to live their best lives.

This is a brand-new role in a fast-paced environment, so you'll need to be quick to learn and ready to turn your hand to a range of tasks. You'll have substantial experience of managing complex, high-risk, high-value contracts in health and social care, including addressing underperformance and operational issues. A track-record of leading teams, managing resources and overseeing projects to achieve efficiencies is essential. You'll also know how to build strong relationships and networks. Your commercial mindset will be matched by excellent written and spoken communication skills, including the ability to negotiate effectively.


  • To drive high quality, value and performance of providers delivering services relevant to their
  • primary Tier of Need in line with agreed contract requirements, standards, service agreements and statutory duties.
  • To direct support to specific providers where underperformance or further development needs are identified, ensuring co-developed action plans are implemented and determining when corrective action is necessary.
  • To ensure provider compliance with requirements in regulations, contracts or service agreements, directing their teams to provide support where needed including advising and problem solving.
  • To oversee operational risk and issue management regarding providers of Health, Education and Social Care services for their primary Tier of Need, directing cross-council action as required.
  • To ensure appropriate processes, systems, policies and governance are in place and followed in order for providers to deliver quality, value and performance for services in their primary Tier of Need.
  • To build and lead effective working relationships with key suppliers and the wider market, working with Commissioning Managers and the Council Hub to enable efficient and cost-effective use of resources by the council and partners.
  • To ensure a high level of timely, accurate and robust data recording, documentation and administration for effective management information, financial forecasting, analysis and statutory reporting related to commissioned services for their primary tier of need.
  • To ensure providers for their primary Tier of Need achieve a person-centred approach to care, promoting and driving engagement with service users, carers and families on feedback, views and ideas to review and improve service provision.
  • To be responsible for applying qualitative and quantiative data on outcomes, performance, costs, market capacity and gaps to drive quality and performance of commissioned services in their Tier of Need. To encourage innovation, creativity and continuous improvement in commissioned services.
  • To ensure that children and vulnerable adults are safeguarded at all times and in line with current legislation, taking appropriate action to address areas of concern.
  • To work with Category Managers in the Council Hub to drive value for money and efficiencies for services in their primary Tier of Need, including applying strategic sourcing plans, negotiation and effective commercial practice.
  • To work with the Commissioning Managers and corporate Hub to facilitate effective commissioning, strategic contract management, commercial opportunities and sustainability for their areas of responsibility.
  • To support Commissioning Managers to inform and facilitate effective market shaping and development which will meet the current and future needs of the Council and partners.
  • To drive the delivery of relevant quality & improvement projects and change management, ensuring the effective and efficient delivery of the required outcomes and benefits.
  • To line manage Quality & Improvement Officers and Support Officers, ensuring their team has the relevant capabilities, capacity and culture to deliver quality and improvement requirements efficiently and effectively.
  • To be responsible for effective commercial management for Quality & Improvement for their primary tier of need, managing allocated budgets and ensuring appropriate commercial arrangements are in place to support quality and value of services.
  • To undertake any other duties commensurate with the grading of the post.