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Lead Service Designer

  • Location:

    London Borough of Waltham Forest

  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £450 per day

  • Contact:

    Eszter Katona

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Lead Service Designer- Waltham Forest

The London Borough of Waltham Forest is looking for an experienced service designer to lead on a number of key projects within the Council.
At present the successful applicant will lead on the scoping, design and delivery of a task management process taking place following a service area restructure. More and varied tasks are continually being identified and therefore the successful applicant may be asked to expand their work to encompass a wider portfolio of projects within the Strategy, Design and Communities function over time.

The Insight and Service Design team addresses key strategic challenges, radically transforms services and creates new and innovative ways of improving outcomes for residents and ensuring financial stability.
The team works to ensure Waltham Forest maximises the benefits of user research, data analysis, business analysis and service design. It works collaboratively within multi-disciplinary teams to deliver transformational change and innovation.

This key role within the team is responsible for leading service design across a portfolio of change projects, ensuring projects benefit from high-quality and thoughtful service design.