Akton Recruitment has an exciting opportunity for a skilled and experienced IT technician to join a local authority team in London
The role of the Service Centre Technician will have a strong customer service ethos for engaging with service users to resolve issues, where possible, at first point of contact. A Service Centre Technician will resolve complex problems affecting use of ICT systems to maintain underlying business proces; ensures all problems are resolved or channelled to appropriate support function.
· To provide first- and second-line support on IT-related service call from software to hardware on a range of platforms, providing basic user account administration and troubleshooting · Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software · To take ownership of service incidents until resolved escalating where necessary to the third-line support staff and suppliers · To follow up the status of problems on behalf of the user and communicate progress in a timely manner · To support and assist in the tracking of the use of software and compliance of software licences · To provide statistics and associated information for Service Desk reports · To support and assist in the development of Disaster Recovery plans ensuring these are consistent with the Corporate Business Continuity Plan
£0.01 - £30.00 per hour
9 days ago