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Interim Group Manager Revenues Benefits and Charges

  • Location:

    Slough

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    Up to £500 per day

  • Contact:

    Eszter Katona

  • Contact email:

    ekatona@aktonrecruitment.com

  • Job ref:

    RQ434542_1626854457

  • Published:

    5 days ago

  • Expiry date:

    2021-08-20

  • Startdate:

    ASAP

Interim Group Manager Revenues Benefits and Charges- Slough
£500/day

Directorate: Customer and Community
Job Purpose:
* To be the strategic and operational lead on all matters relating to Revenues, Benefits and Charges.
* The service area includes Council Tax, Benefits, Business Rates, Accounts Receivable, Rent Collection, Tenant Services and a Debt and Welfare Team.
* To have autonomy within the Council for key decisions of a specialist service nature that determine the long-term development and delivery strategy of the Revenues, Benefits and Charges services within the department including inputting into the direction of Customer Services and influencing how the customer contact element is delivered.
* To give high level policy and specialist advice to Cabinet, elected members and the Director across Revenues, Benefits and Charges including advice on delivery options and strategy, identifying longer term impact on the wider Council services, systems development and innovation, information management and the Council's Transformation Programme
* Develop, implement and manage delivery of strategic and operational plans and projects to provide the Council a cost effective and efficient Revenues, Benefits and Charges Service in association with partnership organisations
* Provide leadership in developing effective partnerships with the Council's key services and suppliers to ensure that data, information and knowledge available within the Council and its partners is accurate, accessible and relevant to the purpose of supporting excellent service to Revenues, Benefits and Charges customers
* To maximise Collection of Council Tax, Business Rates, Accounts Receivable, Rents and HB Overpayments, reducing processing times for assessment of Housing Benefits and Council tax Support
* To develop and maintain effective relationships with key partners, service providers, stakeholders and the wider community in order to facilitate the delivery of high quality services that meet the user needs
* To manage the day to day operational aspects of Revenues, Benefits and Charges ensuring that the policy, processes and procedures are fit for purpose an updating / implementing where necessary
* To ensure that all operational staff are aware and operating within the Policy and Procedures including those where there is no direct line management responsibility
* To maximise the use and operation of all IT systems and related to ensure a streamlined cost effective Revenues, Benefits and Charges service
* To be ultimately responsible for all Revenues, Benefits and Charges grant and subsidy returns, giving assurance to the S151 Officer before sign off
* Support and represent the Director / Associate Director in serving the Leader and Cabinet, CMT on all Revenues, Benefits and Charges related issues