£22 - £24 per hour
0161 233 0034
about 1 month ago
27 May 00:00
Akton Recruitment currently has an exciting opportunity for some with Income Officer experience to join the team within the Local Authority in the London
Contact Centre Team Leader role
Customer Experience, To manage a team of Customer Service Officers delivering a first class, professional customer service to the public across a range of front line services and channels
To manage a team of Quality and Performance Officers delivering a first class, professional customer service to the public across a range of front line services and channels.
To work in conjunction with the Business Improvement Manager, other Team Leaders and Operational managers to influence, develop and deliver the council’s customer access strategy .
1. To manage debt collection of a single or combination of debt portfolios as required by the service including Housing Benefit Overpayment, Adult Social Care, Sundry Debt and/or any debt recovery portfolio managed within local government
2. This needs to be achieved in accordance with the Debt Recovery Strategy, current legislation and Council Policy, to improve recovery performance and manage bad debt effectively.
3. To manage a team of debt recovery staff and ensure they recover monies owed in an efficient and speedy manner, giving absolute attention to the financial interests of the Council in terms of revenue stream, subsidy and anti poverty policies
4. As required, to manage the Council’s corporate income, preparation and processing of invoices and bank deposits in compliance with the Council’s financial regulations, policies and procedures
If you would like to apply for this position please send a CV or call 01772 428186 and ask for Jordan for more details.