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ICT Service Desk Administrator

  • Location:

    Esher

  • Sector:

    IT & Tech

  • Job type:

    Contract

  • Salary:

    £15.5 per hour

  • Contact:

    Matthew Crook

  • Contact email:

    mcrook@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    MC-95

  • Published:

    18 days ago

  • Duration:

    3 Months

  • Expiry date:

    13 Apr 00:00

  • Startdate:

    2020-03-16

JOB DESCRIPTION
 
JOB TITLE:                   ICT Service Desk Administrator
DEPARTMENT:            IT
 
Akton Recruitment are seeking to employ a IT Service Desk Administrator for a client in Esher.
 
JOB PURPOSE
 
Your role as an IT Service Desk Administrator is to receive and log service desk calls from internal customers and accurately transcribe the details of the problem/issue on the service desk ticketing system. You will also be expected to allocate tickets to the appropriate member of staff and then monitor and update that ticket as and when required.
 
REQUIREMENTS:
 
  • You should have good customer service skills with the ability to: Use the phone to communicate effectively, Accurately log details of what is said on the service desk ticketing system, Articulate verbally ensuring the information is correct and accurate, strong written skills, Understand and transcribe details.
  • Accuracy and attention to detail are essential.
  • Computer Literate, with some IT skills and an ability to pick up and learn new ones.
  • Advanced Word, Excel, Outlook and Office 365 skills.
 
 
For further information contact Matt on: 01772 428186