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Housing Support Officer

  • Location:

    Oxford

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    £11.00 - £13.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Job ref:

    JR128_1608718071

  • Published:

    27 days ago

  • Duration:

    4 months

  • Expiry date:

    2021-01-22

  • Startdate:

    ASAP

Housing Support Officer

Akton Recruitment has a vacancy for a Housing Support officer in Oxford

Key responsibilities/ deliverables

1. To assist the Support Team to provide information and advice to service users in order to assist them in establishing and maintaining their tenancy, including:

o Understanding their rights and responsibilities under their tenancy agreement
o Reporting repairs
o Procedures for reporting and resolving complaints
o Financial planning and access to benefits
o Accessing housing, social care and health services

2. To ensure room checks and housekeeping void procedures are followed and that voids are kept to a minimum.

3. To ensure that tenancy/licence is upheld and that breaches are dealt with according to the warnings and evictions, arrears, anti-social behavior and harassment policies as relevant.

4. To empower service users to adhere to house rules including those relating to visitors and guests, cleaning of common areas and noise.

5. To carry out designated H&S checks and facilities management of the building and liaise with internal departments as necessary.

6. To ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary.

7. To complete incident and safeguarding reports where necessary and discuss actions with the Team Leader.

8. To promote user participation by providing information and advise choices to enable residents to participate more fully in decisions relating to them. To assist service users in providing feedback on services through meetings, the complaints procedure, suggestions and the use of questionnaires and focus groups.

9. To work in partnership and build effective relationships with external agencies and the wider community in order to ensure delivery of the required support to service users and to promote and develop A2D's business aims and objectives.

10. To undertake continuous professional development by updating knowledge and skills, attending relevant training and participating in the Group's performance management processes.

11. To commit to and work in line with A2D's Corporate Values and relevant Policies and Procedures at all times.