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Housing Solutions Officer

  • Location:

    Newcastle upon Tyne

  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £12.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    30 days ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Housing Solutions Officer

Key job element
* Deliver a quality service which efficiently and effectively manages the housing register and provides advice to customers. Where customers are identified as having health needs and would benefit from adaptations and/or relocation, support and advice will be given in conjunction with relevant services.
* Assessment of housing need including medical assessment.
* The banding of applications.
* Proactive management of register and advice line which supports the letting of properties.
* Promote and encourage internal and external support services to aid and sustain independent living.
* Committed to delivering a service of customer excellence.
* Embrace YHN values, standards and organisational goals.
* Adherence to and achievement of performance targets for registering applications and letting properties.
* Work collaboratively with colleagues across the business to ensure the delivery of joined up services.
* Follow agreed business processes, statutory and regulatory policies and frameworks relating to safeguarding, health and safety and equality and diversity.
* Liaise with internal and external stakeholders and build constructive relationships which make it easier to do business with.
* To undertake any other duties as and when required to support delivery of service.
* Maintain appropriate professional boundaries.