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Housing Administration Officer

  • Location:

    Loughborough

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    Up to £9.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Job ref:

    RQ494064_1641371969

  • Published:

    13 days ago

  • Duration:

    6 Months

  • Expiry date:

    2022-02-04

  • Startdate:

    ASAP

Housing Administration Officer

Akton Recruitment has an opening for a housing administrator in Loughborough

Generic Responsibilities
1. To deliver a full range of administrative functions including the collection logging and distribution of incoming and outcoming post, word processing, filing and recording systems and dealing with telephone enquiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals.
2. Deal with all enquiries including managing mailboxes across the Service, from customers and partners by taking ownership of and resolving the query.
3. Maintain and input data into a range of databases/spreadsheets to support the Service in completion of government statistical returns and to monitor performance.
4. Support with organising of consultation events and other adhoc partnership and team meetings as required including sourcing meeting rooms and venues, taking and writing up of minutes of meetings, organising refreshments.

5. To monitor complaints using the Corporate Computerised Complaints System including logging of a complaint and responses and allocating to officers within the Service.
6. To administer and make payments of petty cash in accordance with Audit Regulations.
7. To order and maintain an adequate stationery stock for the Service.
8. Using the Council's Financial Management System to raise orders and receipt goods.
9. Circulating newsletters, leaflets, mailshots etc., as required.
10. To maintain adequate stocks of advisory leaflets and housing application forms and ensure they are available to customer services.
11. Posting/emailing customer satisfaction surveys and/or carrying out telephone or electronic surveys and inputting data onto a spreadsheet/ database.
12. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.