PURPOSE OF JOB
To provide effective administration support to the Housing Advice Team including operating a triage service for customers approaching for housing advice assistance. This will include making telephone calls to a wide range of people to gather initial information with regards to homelessness applications.
? To provide effective support to the Housing Advice Team, undertaking general administrative duties and assisting with investigations to enable the Housing Advisers to make robust decisions about their investigations under Part VII of the Housing Act 1996 (as amended). This will involve gathering information on the phone, face to face and in writing from a wide range of sources.
? To undertake housing advice triage interviews, both face-to-face and over the telephone, for customers approaching the Council for housing advice and assistance; providing initial housing advice, and booking appointments for the team where appropriate.
? To assist the Temporary Accommodation Officer with arranging and booking applicants into temporary accommodation.
? To assist the Preventions Officer with homelessness prevention activities, including providing initial housing advice to applicants; making enquiries with landlord and signposting and referring applicants to a wide range of support services and supported accommodation projects.
? To have a good knowledge of the funding options, such as DHPs, Homefinder Scheme and homelessness prevention loans, available to customers who approach the council as homeless or at risk of homelessness. To assist customers in applying for this funding to increase their chances of being accepted.
? Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.
? To work with customers in temporary accommodation, to ensure they are placing bids and searching for appropriate properties and to explain the consequences of not doing so.
? To keep a record of homeless prevention loans and to liaise with Kent Savers about repayment of said loans, making the Housing and Inclusion Manager aware of any issues.
? To provide cover in the absence of Housing Advisors and Temporary Accommodation Officer, taking initial details from customers and starting the investigative process.
? As a customer focused role be able to communicate with our customers at the agreed level
? To undertake any training and development as required.
? To contribute to the delivery of the Council's priorities.
? To comply fully with the Council's Equal Opportunity Policy.
? To comply fully with the Council's Health and Safety at Work Policy.
? To assist as required in the Council's Emergency Plan.
? To comply fully with the Council's IT Security Policy.
? To share the Council's commitment to safeguarding and promoting the welfare of children and vulnerable adults, complying with all safeguarding Policies.
? To undertake other duties commensurate with the grade of the post.
Up to £12.51 per hour
14 days ago