Akton has an opening for a Homeless Officer
To make every conceivable effort to prevent homelessness where possible through consistent messages on realistic options to households presenting as homeless or threatened with homelessness, as well as making sure households provide the appropriate information in a timely manner to assess an application.
The post holder will be required to be solutions focussed, operating within agreed procedures, to support an effective and efficient process for collecting and recording data, and allocation of cases.
Key Tasks and Accountabilities
Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.
1. To provide an effective, customer-friendly and efficient service to clients presenting with housing problems, communicating agreed messages to help them keep their current home or new, suitable accommodation.
2. To ensure clients, who may be vulnerable or with multiple complex needs, and who by virtue of being homeless or threatened with homelessness are in a heightened state of anxiety, receive an excellent customer service from the first point of contact.
3. To deal with clients face-to-face, by video link, by phone or by email, adjusting and adapting communications to reflect the circumstances of the individual or family.
4. To ensure all documents supporting a client's application are provided and appropriately uploaded onto the relevant systems.
5. To approve applications for options developed as part of a wider housing offer (e.g. HomefinderUK).
6. To allocate cases to Housing Advisers in a timely manner and in accordance with work practices and procedures.
7. On instruction, to contact clients to ensure 'reasonable steps' have been completed, to administer relevant communication (including statutory decision letters), and ordering of equipment, IT licenses, stationary, etc.
8. To collate client information where required, including provision of documents for solicitors and Service Access Requests. To ensure this is in compliance with GDPR guidelines.
9. To comply with all relevant policies and procedures, professional and performance standards and good housing and homelessness prevention practice.
10. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, and other monitoring information as required in connection with the various duties and case management.
11. To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The post holder is required to abide by the council's information governance policies.
Up to £14.90 per hour
24 days ago