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Helpdesk Operator

  • Location:

    London

  • Sector:

    Cloud

  • Job type:

    Full-time

  • Salary:

    Up to £15.60 per annum

  • Contact:

    Jack Fellows

  • Contact email:

    jfellows@aktonrecruitment.com

  • Job ref:

    JFHO10_1621433036

  • Published:

    26 days ago

  • Duration:

    3 Months

  • Expiry date:

    2021-06-18

  • Startdate:

    24/05/2021

Helpdesk Operator required for a fantastic contract based in the Waterloo area

The Role

  • Manage communication via phone, emails, radio calls etc
  • Log reactive tasks on CAFM system
  • Download and allocate work sheets for engineers/cleaners/sub-contractors
  • Update CAFM once engineers/cleaner's/Sub contractors feedback received
  • Order parts for further works where necessary
  • Arrange for quotes to be raised where required
  • Strictly monitor all open tasks until resolution
  • Close down tasks on CAFM once completed
  • Produce reports to demonstrate Helpdesk performance
  • Prepare for cut over imminently to the new CAFM system
  • Scan and file completed work sheets

The Requirements

  • IT literate
  • Self-managing
  • Embraces change
  • Ability to work under pressure and manage numerous tasks at the same time
  • Highly motivated and enthusiastic
  • A positive can-do attitude
  • Focused and committed
  • Good Telephone Manner
  • Previous Help Desk Experience

The Contract

  • £15.60 per hour
  • Full Time Hours
  • Looking to start ASAP

If interested please call Jack on 01772 428186 or email