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Helpdesk Call Logger

  • Location:

    London

  • Sector:

    FMCG

  • Job type:

    Permanent

  • Salary:

    Up to £12 per hour

  • Contact:

    Jack Fellows

  • Contact email:

    jfellows@aktonrecruitment.com

  • Job ref:

    JF20128_1623340790

  • Published:

    4 days ago

  • Duration:

    3 Months

  • Expiry date:

    2021-07-10

  • Startdate:

    21/06/2021

Helpdesk Operator required for a fantastic contract based in Stratford

The Role

  • Log and allocate all customer requests to relevant provider. Deliver excellent Customer Service and interpret and manage work orders through Planon ensuring that SLA's and KPI's are met.
  • Provision of administrative support as required.
  • First point of contact for incoming telephone calls and services requests received by telephone and email.
  • Attention to Detail imperative.
  • Strong communication skills both verbal and written and the ability to liaise effectively within and outside the organisation
  • Interpret and log requests, inputting details into an in-house system
  • Sort and dispatch calls to relevant provider based on each party's contract deliverables.
  • Manage Helpdesk Inbox
  • Prioritise urgent jobs and dispatch to relevant provider to address urgent demand.
  • Escalate any complaints as required and support continuous improvement activity to reduce levels of
  • customer complaints.
  • Analysis of duplicate or re-occurring faults.
  • Ad-hoc administration duties as required
  • Cross train and learn each role to be able to cover where required.

The Requirements

  • Understanding of FM business or the willingness to learn.
  • Good planning and organisation skills and the ability to prioritise own workload efficiently.
  • Excellent telephone manner.
  • High level of attention to detail.
  • The ability to work to changing deadlines.
  • Working knowledge of MS Office including Excel and Outlook.
  • Experience in using Planon or similar application.
  • GCSE's or equivalent - Grade C in English and Maths.

The Contract

  • 07:00-16:00 (Will be Nights while in training)
  • £12 per hour (Paid via Umbrella Company - Rate Uplifted to cover charges)
  • Based in Stratford
  • Temp to Perm

If interested please call Jack on 01772 428186 or email