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Helpdesk Adminstration

  • Location:

    Milton Keynes

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    £10 - £11 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-274

  • Published:

    16 days ago

  • Duration:

    3 months

  • Expiry date:

    05 Mar 00:00

  • Startdate:

    2020-02-06

Helpdesk Administration
 
Akton Recruitment currently has an exciting opportunity for an experienced Helpdesk Operative in Milton Keynes 
 
 
General Overview: 
 
To provide administrative support to this client account covering finance, purchasing, maintenance and service desk functions and general support to the account management team as required.


 Helpdesk Administration

General Overview:
The Helpdesk Operative role is to support the ENGIE Transport sector for a rail contract we have recently
been rewarded covering the estate 24/7 365 days a year. The Helpdesk Operative will form part of a team
responsible for the recording, allocation and progressing of reactive & planned engineering requests on the
contract.
· First point of contact for incoming telephone calls
· Logging service requests by telephone and email
· Ensure compliance with statutory and company procedures, across all functions.
· Understand, identify and apply the Service Level Agreement (SLA) for each service request and set
expectation with customer
· Dispatch work to both direct labour and contractors in a timely fashion
· Prioritising urgent jobs
· Escalate any complaints or issues as required
· Contribute to reducing levels of customer complaints
· Analysis of job history/running reports to avoid duplication
· Undertake other duties commensurate with the job role as directed
· Manage the completion process and ensure all closures are sent to the client
· To demonstrate rapid response to customer issues and show a systematic approach to problem
solving
· To take reasonable care for the health and safety of him/herself and others who may be affected
by their acts and omissions and to co-operate with his/her employer so far as is necessary to
enable them to carry out their statutory duty
· Promote customer feedback and surveys

If you would like to apply for this position please send a CV or call 01772 428186 and ask for Jordan for more details.