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Helpdesk Administration

  • Location:

    Wakefield

  • Sector:

    Facilities Management & Maintenance

  • Job type:

    Permanent

  • Salary:

    £10.3 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-135

  • Published:

    25 days ago

  • Expiry date:

    2019-09-19

  • Startdate:

    2019-08-21

Helpdesk Administration
 
Akton Recruitment currently has an exciting opportunity for an experienced Helpdesk administration near Wakefield  
 
 
Reporting directly to the Helpdesk Supervisor, the role is the first response in a fast-paced multi-client, multi-channel facilities management helpdesk.
 
  • The successful applicant will be responsible for the handling of inbound calls/emails to the helpdesk
This will involve: Answering calls from our clients; logging calls on to our bespoke CAFM system; dispatching said calls to the relevant departments; closing the calls and assisting with enquiries from clients regarding work progress.
  • Raising purchase requisitions ready for approval by relevant manager and their levels of authority.
  • Data entry.
  • Receipting deliveries in the CAFM system, to complete the three-way match process.
  • Assist in the maintenance of hard and digital workflow records & filing system
  • Assign work, monitor and flow up Subcontractor Works
  • To input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
  • Experience dealing with customers and suppliers.
 
Preferably demonstrates experience of operating within the facilities management arena.
 
If you would like to apply for this position please send a CV or call 01772 428186 and ask for Jordan for more details.