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Helpdesk Administration

  • Location:

    Worthing

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    Up to £9.50 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Job ref:

    11897804_1619796083

  • Published:

    11 days ago

  • Duration:

    6 Months

  • Expiry date:

    2021-05-30

  • Startdate:

    ASAP

Helpdesk Administration

Akton Resoursing have an opening for a Helpdesk Administration

Impact: To assist in the essential day to day running of the contract and providing the essential support required in order for the contract to reach its potential following its recent growth.

Responsibilities:
? Prioritising urgent jobs that are logged by the Client
? Dispatching jobs to engineer's PDA
? Booking in Reactive, Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendance
? Chasing engineers and subcontractors to ensure work orders are completed within SLA
? Raising purchase orders via Coupa for subcontractors
? Generating Planned Preventative Maintenance work orders on CAFM system (Planon Universe).
? Monitoring dashboards on CAFM system to ensure we are adhering to all SLA's
? Managing engineers' diaries for all works
? Running reports on CAFM systems
? Managing daily jeopardy reports to avoid KPI deductions
? Escalate any concerns to Management Team.
? Monitor client portal to ensure jobs are dispatched efficiently
? Monitor and rectify all overlapping labour in CAFM system
? Logging service requests by telephone, fax and email.
? Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
? Monitoring social media accounts for contract
? Ensure compliance with statutory and company procedures, across all functions.
? Understand, identify and apply the Service Level Agreement (SLA) for each service request and set expectation with customer.
? Contribute to reducing levels of customer complaints.