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Helpdesk Administration

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £9.50 per hour

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    11 days ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Helpdesk Administration

Akton Resoursing have an opening for a Helpdesk Administration

Impact: To assist in the essential day to day running of the contract and providing the essential support required in order for the contract to reach its potential following its recent growth.

? Prioritising urgent jobs that are logged by the Client
? Dispatching jobs to engineer's PDA
? Booking in Reactive, Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendance
? Chasing engineers and subcontractors to ensure work orders are completed within SLA
? Raising purchase orders via Coupa for subcontractors
? Generating Planned Preventative Maintenance work orders on CAFM system (Planon Universe).
? Monitoring dashboards on CAFM system to ensure we are adhering to all SLA's
? Managing engineers' diaries for all works
? Running reports on CAFM systems
? Managing daily jeopardy reports to avoid KPI deductions
? Escalate any concerns to Management Team.
? Monitor client portal to ensure jobs are dispatched efficiently
? Monitor and rectify all overlapping labour in CAFM system
? Logging service requests by telephone, fax and email.
? Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
? Monitoring social media accounts for contract
? Ensure compliance with statutory and company procedures, across all functions.
? Understand, identify and apply the Service Level Agreement (SLA) for each service request and set expectation with customer.
? Contribute to reducing levels of customer complaints.