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Helpdesk Administration

  • Location:

    Stoke-on-Trent

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    £9 - £10 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-305

  • Published:

    15 days ago

  • Duration:

    Ongoing

  • Expiry date:

    16 Apr 00:00

  • Startdate:

    2020-03-19

Helpdesk Administration 

Helpdesk Administration Akton Recruitment currently has an exciting opportunity for an experienced Helpdesk administration near Stoke
 
Analytical skills are equally as important as the ability to multi-task and reprioritise when necessary with the confidence to exercise decision making skills when needed.

Role

• Schedule PPM and reactive works in a timely manner ensuring contractual KPI’s are met
• Logging and assigning jobs on our CAFM systems and ensuring our clients systems are continuously updated
• Liaising with appropriate parties (both internal and external) to provide necessary updates and supporting documentation when requested. Issue purchase order when required
• Carry out regular analysis of current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resource
• Work with the management team to discuss and implement appropriate courses of action
• Ensure CAFM systems are up to date at all times, extracting key information when requested
• First point of contact for engineers and Contract Managers regarding scheduling queries
• Carry out general administrative duties in line with the departmental policies & procedures
• Undertake any ‘ad hoc’ duties as requested by the Management team

Skills

• Prior experience of using a CAFM systems (SAP, Maximo, Basware, Coupa - & Planon) essential
• Computer literate with a good working knowledge of Microsoft applications including Excel and Outlook
• Demonstrate good team working ability with excellent communication skills
• Ability to work in a focused manner with the ability to prioritise workload and requests
• Keen awareness of customer focus and brand image
• Experience of purchasing and managing supplier delivery
• Technical knowledge within the M&E industry essential

If you would like to apply for this position please send a CV or call 01772 428186 and ask for Jordan for more details.