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FM Account Manager

  • Location:


  • Sector:

    Facilities Management & Maintenance

  • Job type:


  • Salary:

    £50000.00 - £60000.00 per annum + 5% bonus and car allowance

  • Contact:

    Mark Bateson

  • Contact email:

  • Job ref:


  • Published:

    6 days ago

  • Expiry date:


  • Startdate:


We are currently recruiting for an Account Manager to be based South Yorkshire for a Schools PFI Contract. This is a permanent, full time role, working 37.5 hours a week. On offer is a competitive salary and company benefits package.

The Account Manager is responsible for various FM challenges, including but not limited to M&E, cleaning, FM services and Helpdesk provision. You will be required to deal with any related issues that arise as part of those works and resolve any associated budgetary or commercial challenges.

The post holder will be required to understand both the contract and its associated specifications to ensure delivery to customer expectations.

What is your Day to Day:

* All applicable SLA delivery
* All applicable KPI delivery
* Ensuring 100% statutory compliance and/or ensuring a remedial programme is in place
* Ensuring H&S compliance to legislative and company standards
* Management of the team, including PDRs, succession planning, absence and performance management
* Financial performance of the contract to budget targets
* Identification of additional works and capital projects
* Identification of growth opportunities in FM, Energy, Property or digital applications
* Supporting and developing the contract business plan with the Regional Director
* Seek customer feedback and identify opportunities to enhance satisfaction levels and organic development opportunities
* Provide miscellaneous management reports for the Regional Director and SLT as required
* Support the contract through sponsoring and championing central projects, PIP implementation and identifying process enhancements
* Any other requirements deemed within the Account Manager role


About you:

* Strong and successful facilitation, negotiating and influencing skills,
* Ability to develop effective relations with key stakeholders including senior management, customers, staff teams and clients
* Ability to set and achieve targets via effective engagement with stakeholder groups
* Strong communications skills and plain English writing skills.
* Effective communication and presentation skills.