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Families First Advice Line Advisor

  • Location:

    Vale of Glamorgan

  • Sector:

    Unqualified Social Care

  • Job type:


  • Salary:

    Up to £13 per hour

  • Contact:

    Tom Francis

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:


Akton Recruitment are working with the Local Authorities to fill a contract position for a Families First Advice Line Advisor. Please note, experience in a similar role and knowledge around childrens social care and family support work is essential for this role.

Job Purpose-

To provide advice and guidance to families/carers, initially by telephone, in line with the Families First guidance, relevant national standards and local and national legislation and guidance.


  • To provide advice and guidance, initially by telephone, to both professionals and families based on their personal support requirements.
  • To signpost professionals and families to appropriate local services to ensure that relevant support is provided.
  • To undertake service user assessments including assessments of need and assessments of risk to inform casework planning, in line with Service and national standards.
  • To provide high quality services to children, young people and their families/carers.
  • To work in partnership with service users, carers, other professionals and agencies both internally and externally.
  • To develop improved multi-disciplinary working practices within the area of service.
  • To raise awareness and promote access to community services provided by other organisations to meet assessed needs.
  • To be aware of and have an understanding of all relevant legislation, guidance, policy and procedures, practice guidelines and national standards including the Social Services and Wellbeing (Wales) Act, the All Wales Child Protection Procedures, the Vale of Glamorgan Council Policy and Procedures Manual and the Risk Management procedures for all children and young people.
  • To take personal responsibility for ensuring your knowledge is updated and forms part of your continuous professional development with the support of your supervisor including identifying training needs and developmental targets.
  • To maintain compliance with Departmental and Corporate Standards and procedures for assessments, planning and reviewing of individual casework, ensuring that individual care plans remain relevant and within available resources.
  • To attend a range of meetings, reviews and produce written reports where required to do so.
  • To maintain accurate and up to date case records, both electronically and on case files in relation to each child, young person and family in line with Service policy.
  • To positively represent the Council and Directorate in all meetings, reviews, Court and other forums and produce written reports where required to do so.
  • To actively participate in professional supervision and appraisal with your designated supervisor in line with Service policy.
  • To take professional responsibility for your continuous professional development with the support of your supervisor including identifying training needs and development targets.
  • To actively participate in team meetings including contributing to the development of the Annual Team Plan and overall performance improvement of the team/service.
  • To provide any information/reports as required by you supervisor and/or their line manager(s).
  • To be responsible for ensuring the use of available resources to meet identified needs in a flexible and efficient way.
  • Ensure compliance with the Council's Financial Regulations, Standing Orders, Policies and Procedures
  • To implement the principles of the Council's Equal Opportunity Policy whilst carrying out the above duties
  • To adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
  • To implement the principles of the Council's Environment Policy while carrying out the above duties.
  • To report without delay any safeguarding concerns to the appropriate safeguarding officer.