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Customer Services Officer (Out Of Hours)

  • Location:

    Southwark

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    £11 - £12 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-109

  • Published:

    11 days ago

  • Duration:

    3 Months

  • Expiry date:

    2019-08-06

  • Startdate:

    2019-07-08

Customer Services Officer 
Akton Recruitment currently has an exciting opportunity for a Customer Services Officer  to join the team within a large company in South London. 

This is an out of hours role. Working a shift pattern between 5pm and 9am Monday to Friday all weekends and bank holidays

Customer Services Officer (Out of Hours)
8pm – 8am Monday – Friday and weekend shifts
 
Job Summary `
 
Interact with customers to provide and process information in response to enquiries, concerns or requests for Council services, in a manner sensitive to the particular needs of a diverse community. Deliver Customer Service excellence by providing advice and guidance by telephone, face to face, email, letters or text across a range of Council services ensuring swift resolution for customers.  Exercise a high level of independent responsibility, may be required to work in remote locations in hubs and mobile offices.
 
Allocated duties may include:
 
  1. Resolve customer enquiries from end to end, only referring on as a last resort
  2. Provide a front line customer service function demonstrating empathy and professionalism in an environment that may be demanding and stressful.
  3. Provide a comprehensive administrative service
  4. Interrogate the Council’s systems to provide information and resolution to customer enquiries in an accurate, professional, courteous and timely manner.
  5. Administer the Council’s customer relationship management system including checking, distributing works and closing tickets.
  6. Use windows based computerised systems to records information, draft letters and reports as required
  7. Encourage and assist customers to access Council services, forms and information via the Councils website.
  8. Record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times.
  9. Ensure duties are undertaken in line with the Data Protection Act and other relevant legislation.
  10. Contribute towards the achievement of targets through achievement of services standards and customer service targets. 
 
Candidate Profile
 
  1. Ability to work any shift between 8am – 8pm Monday to Friday and Weekends
  2. Customer Service Skills are a necessity, gained from any Customer Service background
  3. Good Communication skills, both inter team and external and people skills
  4. Professional work attitude, time keeping and team work
  5. Understanding of issues relating to equal opportunities
  6. Working knowledge of customer care and customer standards gained in either a public sector or commercial environment preferred.
  7. Experience of working in a customer facing role, dealing directly with and advising customers
  8. Ability to work effectively with challenging priorities, workloads and deadlines
  9. Able to understand and effectively use legal processes
  10. Good negotiation and problem solving skills
  11. Ability to draft correspondence, information and reports to a high standard using appropriate technology

If you would like to apply for this position please send a CV or call 01772 428186 and ask for Jordan for more details.