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Customer Services Officer

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £9.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    20 days ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:


Customer Services Officer

Akton Recruitment has an opening for a Customer Services Officer

Shortlisting and interview criteria

* Experience of providing customer service to the public and other organisations in a high volume and fast paced multi-channel environment
* Experience of promoting digital access and supporting others to find information so they can complete transactions themselves
* Experience of handling, recording, and analysing information where care, accuracy, confidentiality and security are important.
* Working in an environment where literacy and numeracy skills have been demonstrated
* Experience of using a range of computer applications and ICT including word processing, spreadsheets, databases, presentation software, internet and e-mail
* Appreciation of auditable financial procedures and awareness of the need to maintain sensitive information and records securely in order to prevent inappropriate access.
* Knowledge and/or experience of delivering services within a local authority setting
* Willingness to under a job-related apprenticeship leading to recognised qualification