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Customer Services Assistant

  • Location:

    Rotherham

  • Sector:

    Housing & Local Authority

  • Job type:

    Part-time

  • Salary:

    Up to £10.90 per hour

  • Contact:

    Katie Ore

  • Contact email:

    kore@aktonrecruitment.com

  • Job ref:

    RQ418454_1617896977

  • Published:

    15 days ago

  • Duration:

    1 month

  • Expiry date:

    2021-05-08

  • Startdate:

    ASAP

Rotherham Council

Akton recruitment has an exciting opportunity for a Part-Time Customer service Assistant to join the team at Rotherham Council.

Job Role: Part-Time Customer Service Assistant

The post holder will work within the corporate Customer Service Team within Finance and Customer Services delivering an efficient and effective customer service whilst maintaining high standards of customer care.

Key Duties/Areas of Responsibility

  1. Deal with a range of customer enquiries across all access channels including face to face, telephone, email, text, and other digital platforms

  1. Provide customers with accurate, clear, relevant, and high-quality advice and information

  1. Present a positive and professional image of the Council, greeting customers appropriately and ensuring public and working areas are kept tidy, presentable, and safe in accordance with service standards

  1. Handle service requests and complaints in accordance with agreed procedures

  1. Promote a digital first approach, encouraging and supporting customers to self-serve by helping them access information and services online or through other automated channels

  1. As required, work with internal and external stakeholders and participate in meetings; contributing ideas, suggestions, and feedback to help drive continuous improvement

  1. Actively participate in customer focused promotional and development activities and promote the Council by informing customers of other services that may be relevant to them

  1. Work flexibly across the different functions within the corporate customer services team and be willing to learn new systems and deliver new services as required.

  1. Use appropriate IT systems to support and broaden the scope of information provided by the Council

  1. Carry out general administrative duties including the handling and reconciliation of cash, and procurement of goods and services as required, in line with agreed procedures

Important Information

£10.90 ph (Umbrella Rate)

1 Month Contract / Extended

12 hours per work