Banner Default Image
Back to job search

Customer Services Advisor

  • Location:

    Cheshire East

  • Sector:

    Unqualified Social Care

  • Job type:

    Contract

  • Salary:

    Up to £11 per hour

  • Contact:

    Tom Francis

  • Contact email:

    tfrancis@aktonrecruitment.com

  • Job ref:

    5166967_1616427426

  • Published:

    about 1 month ago

  • Duration:

    3 Months

  • Expiry date:

    2021-04-21

  • Startdate:

    ASAP

Akton Resourcing are working with the Local Authorities to fill a contract for a Customer Services Advisor. This role is part time, hours are non negotiable working Wednesday to Friday 8.30-5.00.

Job Purpose-

To resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

Responsibilities-

  • Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
  • Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
  • Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
  • Manage customer complaints, compliments and suggestions in accordance with the council's procedures
  • Contribute ideas that create efficiencies or improvements in customer facing and other processes
  • Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments
  • Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.