Banner Default Image
Back to job search

Customer Services Advisor

  • Location:

    Ellesmere Port

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    Up to £10.90 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Job ref:

    JR150_1611869752

  • Published:

    about 1 month ago

  • Duration:

    3 Months

  • Expiry date:

    2021-02-27

  • Startdate:

    ASAP

Customer Services Advisor

Akton has a vacancy for a Customer Services Advisor

Government, Council or Housing Experienced essential

Receive inbound telephone calls from customers making enquiries about their Council Tax /Benefits account, updating Northgate and Information@work systems to enable the assessments officers process the change accurately.

JOB PURPOSE
To resolve a broad range of customer enquiries received via telephone to provide an
efficient and effective customer experience, resolving as many requests at first point of
contact as possible.
PRINCIPAL RESPONSIBILITIES
1 Receive all customer enquiries and service requests via the telephone to resolve as
many requests at first point of contact as possible
2 Update appropriate IT systems in order to record and maintain an electronic record
of customer details and their service requests
3 Maintain awareness of appropriate regulatory and legal standards to ensure
compliance through day to day activities
4 Manage customer complaints, compliments and suggestions in accordance with
the council's procedures
5 Contribute ideas that create efficiencies or improvements in customer facing and
other processes
6 Understand and contribute to the overall objectives of Customer Services, including
supporting specific campaigns as appropriate, such as encouraging self service or
direct debit payments
7 Work as a team to provide cover and support to other team members to ensure
service delivery is maintained at all times.
The job holder may be required at any time to under take any work up to and/or at a level
consistent with existing responsibilities. These tasks may be at any location in Cheshire
East, to ensure the effective deployment of labour, materials, transport and equipment to
meet daily service requirements.