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Customer Services Advisor

  • Location:

    North Tyneside

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    £7.7 - £10 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-146

  • Published:

    3 days ago

  • Duration:

    3 Months

  • Expiry date:

    2019-10-10

  • Startdate:

    2019-09-11

Customer Services Advisor
 
Akton Recruitment currently has an exciting opportunity for a Customer Service Advisor to join the team with the local authority in North Tyneside.
 
Providing comprehensive advice and information on a range of services via the telephone, face to face and other electronic channels. To provide a frontline service for all internal and external customers acting as a first point of contact. Duties to include providing comprehensive advice and information on a range of Council services.
 
To work within and actively promote the Council’s Customer Service Standards, acting as an ambassador within the service area and wider Council.
 
  1. To assist in the supervision and maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective customer service function, including administrative, financial and support services routines, as commensurate with the level of the post.
 
  1. To provide advice and information on a range of services including environment, housing, council tax and benefits enquiries.
 
  1. To receive, process and issue a range of applications for services.
 
  1. To signpost customers to other services and events.
 
  1. To receive and process any complaints, comments or suggestions, resolve where possible at first point of contact or pass to relevant team appropriate to the level of responsibility of this post.
 
Desirable Skills
 
  • Knowledge of Council services including Housing Benefit, Council Tax, Environment etc.,
 
  • Understanding of service monitoring procedures.
 
  • Ability to perform in a project environment
 
 
If you would like to apply for this position, please send a CV or call 01772 428186 and ask for Jordan for more details.