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Customer Service Representative

  • Location:

    Cardiff

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    Up to £11.20 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Job ref:

    RQ483770_1639655253

  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Expiry date:

    2022-01-15

  • Startdate:

    ASAP

Customer Service Representative

Akton Recruitment has an opening for a Customer Service Representative

Job Specific Requirements
1. To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.

2. To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.

3. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.

4. To work with current and emerging technology to enhance customer contact services.

5. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.