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Customer Service Officer

  • Location:

    Macclesfield

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    Up to £9.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Job ref:

    5188395_1633969918

  • Published:

    10 days ago

  • Duration:

    6 Months

  • Expiry date:

    2021-11-10

  • Startdate:

    ASAP

Customer Service Officer

Akton Recruitment has an Customer Service Officer

JOB PURPOSE
To resolve a broad range of customer enquiries received via telephone to provide an
efficient and effective customer experience, resolving as many requests at first point of
contact as possible.
PRINCIPAL RESPONSIBILITIES
1 Receive all customer enquiries and service requests via the telephone to resolve as
many requests at first point of contact as possible
2 Update appropriate IT systems in order to record and maintain an electronic record
of customer details and their service requests
3 Maintain awareness of appropriate regulatory and legal standards to ensure
compliance through day to day activities
4 Manage customer complaints, compliments and suggestions in accordance with
the council's procedures
5 Contribute ideas that create efficiency's or improvements in customer facing and
other processes
6 Understand and contribute to the overall objectives of Customer Services, including
supporting specific campaigns as appropriate, such as encouraging self service or
direct debit payments
7 Work as a team to provide cover and support to other team members to ensure
service delivery is maintained at all times.