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Customer Service Officer

  • Location:

    Wokingham

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    £9 - £10 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-273

  • Published:

    18 days ago

  • Duration:

    6 Months

  • Expiry date:

    03 Mar 00:00

  • Startdate:

    2020-02-04

Customer Service Advisor
 
Akton Recruitment currently has an exciting opportunity for a Customer Service Advisor with Telephony experience to join the contact centre team with the local authority in London.
 
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****Only people with Council, Local authority or Government Experience will be considered.****
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To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact. Ensuring that they are processed in one transaction, as far as is reasonably practicable
 
Experience of working within a complex customer service delivery environment either face to face or by telephone 
To provide and promote a professional, high quality, customer focused service to all callers To deal with telephone enquiries housing repairs from customers in a professional manner, consistent with corporate customer services standards and targets. 
 
  
If you would like to apply for this position, please send a CV or call 01772 428186 and ask for Jordan for more details.