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Customer Service Advisor

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £13.63 per hour

  • Contact:

    Katie Ore

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    3 MONTH

  • Expiry date:


  • Startdate:


Sutton Council
Akton Recruitment has an exciting opportunity for a Customer service Advisor to join the team at the Sutton Council.

Job Role: Customer Service Adviser
This role will support the delivery of Sutton's Additional Restrictions Grant, which is to support businesses which have been substantially affected by COVID-19.

Key duties
Customer service including responding to queries from applicants by email or telephone Assist with the administration of day-to-day delivery of the Additional Restrictions Grant Database, inbox and file management, including downloading raw data from internal systems/emails, adding to database and saving documentation Reviewing applications received against checklist, and requesting further information as required.
Sending out approved communications to applicants, using templates but applying own judgement for data requests and responses, and independently writing responses as needed Carrying out initial checks on applications, such as postcode searches and Companies House and verifying bank details Escalating issues as required for senior oversight and intervention Manage the resolution of complex customer complaints/issues, escalating where appropriate.
Ability to work independently on tasks remotely at present, coordinating with the work of the team Operating with limited guidance or instructions so that initiative and judgement are needed to determine to address and resolve short term (daily) problems.
Requirements Excellent attention to detail Strong communication skills including in writing Ability to quickly learn and understand new information Experience of database or file management Ability to demonstrate problem solving and critical thinking skills Research skills and including ability to flag and investigate discrepancies Ensure all health and safety standards are adhered to for the relevant work area. Very strong confidentiality and data protection awareness Apply diversity and equal opportunities policies in the workplace.

Important Information
£13.63 per hour Umbrella Rate
3 Month Contract